Successful Stories & Tips

Moving the Pacific Fleet to the Inseanq software platform has consolidated our workspace and made a single place to collect our data. We had been using a number of tools to collect, collate and store data which was very ‘manual’ and time consuming. Now with the database update we can collect our customers information for future trips streamlining the trip preparation process. So much more efficient!

My perspective is primarily Guest Data and it has been an amazing time saver to be able to send a secure link to each guest so they can complete their guest profile and upload documents required for their trip. This replaced having each piece of documentation and information emailed and then manually moved to a spreadsheet or drive. In addition to being faster it is also much more accurate and less prone to human error.

Creating manifests has been made so much faster, easier and accurate as they can be downloaded directly from Inseanq and manipulated as needed for each purpose. Inseanq has been able to organize the manifest output to mirror the needs of our crew so when these manifests are downloaded they already have the needed info for each specific part of our operations team.

The Inseanq team has been very responsive and cooperative in making updates as we have moved through the process of getting up and running and using the software. The tech support is excellent and the Inseanq team responds quickly and efficiently.

Before Inseanq we struggled to maintain the booking details. It was too much manual work. Inseanq has removed the manual work. We are able to automate so many things. Empower our agents to be able to check the availability 24/7, being able to hold the spaces and book it instantly. We tried a few software but nothing comes closer to the Inseanq. We have been working with Inseanq for a few years and it has been a wonderful experience. The team behind Inseanq is very professional and gives the best customer service. Thank you once more for this incredible software.

Inseanq has been an absolute game-changer for our company. The quality of service they provide is unparalleled. Every interaction is characterized by professionalism, efficiency, and a genuine care and concern about both our employees and our company. Inseanq handles both the backend of our reservations system and also our website design/hosting. They respond quickly and efficiently to any hiccup or change we need to make with the website - and always with the utmost patience and a 5-star attitude. I wish all companies came with customer service this fantastic! We can't recommend Inseanq highly enough!

Inseanq makes my life easy! I love that it's a one-stop-shop for things that we used to do manually in many different separate files, or even a blackboard. We now have all information consolidated online in one single place. We have peace of mind because we know there is no room for mistakes, information is always presented in real time and we have the possibility to generate customized reports. All in one click! What used to take hours now takes only a few minutes. It is also great that agents can create their own bookings now, instead of having to depend on a phone call or an email.

Transforming Our Business Efficiency and Customer Experience

We have been using Inseanq as our liveaboard booking system since July 2022, and the impact on our operations has been nothing short of transformative. From the outset, Inseanq has proven to be an excellent choice, consistently delivering on its promise to enhance our efficiency, streamline our processes, and significantly improve our customer service.

With the reduction in administration and the clear automated customer notifications, Inseanq's platform has enabled us to concentrate on responding to customer inquiries faster than ever before. This agility has not only elevated our customer service but has also allowed us to maintain a competitive edge in a fast-paced market. The system is intuitive and well-designed, making it easy for our team to navigate and manage bookings, even during peak times.

Moreover, the Inseanq team deserves special mention. They are incredibly reactive and always willing to go the extra mile to assist us. Whether it's a process / technical issue or a customization request, their support has been nothing short of outstanding. This level of service has given us the confidence to rely on Inseanq as a critical part of our business infrastructure.

The user experience on the Inseanq platform is another standout feature. Our direct customers find it straightforward to interact with their bookings, leading to fewer email queries and a more seamless experience overall. For our agency partners, the 24-hour access to both make and administer bookings really reduces that administration. This round-the-clock availability also ensures that our partners can operate on their own schedules, regardless of time zones, which is crucial in the global liveaboard market.

One of the most significant impacts has come from the system's capability to handle direct online bookings. The ease with which customers can now book directly through our website has not only simplified the process for them and us, but has also provided us with valuable data and insights into our market dynamics.

In conclusion, Inseanq has become an indispensable part of our business. The platform has enabled us to provide better service to our customers and partners, increased our efficiency, and given us the tools to adapt to a rapidly changing market. For any liveaboard operator looking to modernize their booking system, we cannot recommend Inseanq highly enough. It has truly been a game changer for us, and we look forward to continuing our partnership with them in the years to come.